June 15th, 2015 So you downloaded Preview for Mac but the Outlook seem to Crash each time you start the Microsoft Outlook.app.
Hey everybody, I've been trying for a week to get this Outlook to stop crashing on only one of our Mac computers. I've done a complete uninstall, removed all Libraries associated to it and the error still persists. I've tried to use a Fast Release and that didn't solve the issue either. I've installed it from our Self Service again to make sure it didn't fail the first time and still a no go.
Microsoft has just released brand new Microsoft Office 2016 preview for Mac.Have you downloaded and installed Mac Preview Edition? I just did and it worked perfectly fine except Outlook crash each time when I start the Microsoft Outlook.app. Here are the symptoms.
Any help would be appreciated. I also thought I would mention, this has nothing to do with the crashes last week Microsoft outlook was experiencing with the Insider Fast. I have still not found a fix for this issue either.
It is only currently affecting one of our machines though. The user has been using the web app without issue. I've looked through the keychain and there is an exchange password for their email, skype for business password (which works), but nothing else related to Microsoft and none of their Office 2016 for Mac suite will open. I haven't been able to devote a whole lot of time on this but I'm still looking into it when I have a chance.
Thanks for your input and hope you get your issue resolved. Hey guys, I have some updates for you. Try this.!/bin/sh security delete-generic-password -l 'Microsoft Office Identities Settings 2' login.keychain security delete-generic-password -l 'Microsoft Office Identities Cache 2' login.keychain security delete-generic-password -G 'MSOpenTech.ADAL.1' login.keychain security delete-generic-password -l 'Exchange' login.keychain security delete-internet-password -s 'msoCredentialSchemeADAL' login.keychain One of those commands worked - security delete-generic-password -l 'Exchange' login.keychain No changes in Outlook, still crashes. I did not test a different user, I will later tonight when the user is not on his computer. Helpshift was not in the keychain.
I didn't want to delete the entire keychain yet. MSOpenTech.ADAL.1 also was not in the keychain. This computer is running 10.11.6, not Sierra. Another update!
I was working with our guy that would put in a Premier ticket for us to Microsoft. He found a new forum where Microsoft is acknowledging the issue. Here is the thread for it: It was only posted last week. There are a couple solutions in it (Deleting the Keychain has not fixed their issue) that may have worked. I'm going to test them, then report my findings to you guys. I had the same issue on my Mac where Outlook was crashing at every launch with an entry in the crash log that showed the Blame Module was HelpShiftOSX. In my case I found it was due to the fact that I had created a second Keychain, we'll call it 'Test', located somewhere else other than /Library/Keychains/ AND set that 'Test' Keychain as my default AND I deleted all HelpShift entries, since I didn't know what they were for at the time, from the login keychain.
When ALL of those conditions are met I get a consistent crash. It appears the problem is that for some reason in that specific state Outlook can't recreate the HelpShift keychain entries and crashes. In the hopes that it will help, here are the steps I came up with to consistently recreate the issue on a clean test Mac. Instructions for replicating 1. On a clean Mac, open /Applications/Utilities/Keychain Access. Select FileNew Keychain 3.
In the new Keychain window, name the keychain something like 'Test'. In the 'Where:' drop-down list, select Desktop. This is very important because when leaving the new keychain in the default Keychains folder the problem does not occur. Click Create.
Enter a password for the new keychain and click OK. Right-click on the newly created Test keychain and select Make Keychain 'Test' Default. Install Office 2016. If you have access to the standalone Outlook 2016 installer you could just install Outlook. Launch Outlook 2016. Notice it will show the Outlook first run/welcome window without any issue.
Click Get Started. Click Continue. Click Start Using Outlook. At this point it will crash. Steps to fix the crash 1. In Keychain Access, right-click on the login keychain and select Make Keychain 'login' Default.
Launch Outlook 2016. Notice that it no longer crashes and displays the Set Up Your Email window. Walk through setting up an Office 365 account. In the login Keychain, there will now be four HelpShift entries. Of note, now that the HelpShift entries exist, you could switch back to using the 'Test' keychain as your default keychain and Outlook will launch without crashing since the HelpShift entries exist. In this configuration one of the HelpShift entries actually disappears leaving you with only three entries.
If you delete the HelpShift entries at this point the crashing will occur again and you will need to walk through 'Steps to fix the crash' again. I have been in contact with Microsoft Support and they are able to recreate the issue using these steps, so hopefully they will have a fix soon.